All Departments

-Salaries and Wages – Non-Management: Cash Payments for Regular and Overtime Work - Staff level, Mostly hourly employees.
-Salaries and Wages – Management: Cash Payments for Regular and Overtime Work - Management level, Mostly salaried employees.
-Service Charge Distribution: Cost of service charges paid through hotel payroll system.
-Contract/Leased/Outsourced Labor: Gross cost associated with shared staffing arrangements that are supported by a formal agreement.
-Bonuses and Incentives: Contractual and incentive bonuses designed to drive revenue, guest satisfaction, or profits.
-Unassigned Payroll: Any payroll costs not assigned to the previous five categories.
-Payroll-Related Expenses: Payroll Taxes, Health Insurance, Workers' Compensation, --Employees' Meals, Vacation, Holiday and Sick Pay.

Rooms Department
-Rooms Revenue: Guest Room Rentals, No-Show Charges, Early Departure and Late Checkout Fees, Charges for Rollaway Beds and Cribs, Day-Use Rooms, Pet Fees, Mandatory Service and Surcharges (Not Resort Fees)
-Laundry, Linen, Supplies: Paper and Other Supplies for Guests, Cleaning Supplies, Uniforms, Office Supplies, Decorations, Small Equipment, Washing/Replacement of Linens.
-Remuneration paid to agents for securing transient or group business. Commissions based on all revenue, not just rooms revenue.
-Reservation Expense: Fees for Chain Reservation Services, Cost of Internet Sites Dedicated to Reservations. Non-transactional technology system costs are not included in this line item.
-Training: Non-Payroll Costs that can be Directly Attributable to Training Employees in this Department.
-Complimentary Services, Gifts, F&B, and In-Room Entertainment: Newspapers, Fruit Baskets, Breakfast and Evening Receptions Provided to Guests on a Complimentary Basis, Cable and Satellite TV.

Food and Beverage Department
-Food Revenue – Venues: Food and Non-Alcoholic Beverages Served in a Bar or Restaurant.
-Food Revenue – In-Room Dining: Food and Non-Alcoholic Beverages.
-Food Revenue – Mini-Bar: Packaged Food and Snacks, Soft Drinks and Bottled Water.
-Food Revenue – Banquet: Food and Non-Alcoholic Beverages.
-Beverage Revenue – Venues: Alcoholic Beverages Served in a Bar or Restaurant.
-Beverage Revenue – In-Room Dining: Alcoholic Beverages.
-Beverage Revenue – Mini-Bar: Alcoholic Beverages
-Beverage Revenue – Banquet: Alcoholic Beverages
-Other Revenue – Function Room Rental and Set-Up Charges: Charges for Use of Public Rooms, Charges for the Set-Up of Tables, Chairs, etc…
-Other Revenue – Audiovisual Rental: Charges for Use of Audiovisual Equipment (Rented or Hotel Owned).
-Other Revenue – Surcharges and Service Charges: Mandatory Charges in Lieu of Tips.
-Other Revenue – Other: Cover Charges, Non Food and Beverage Items Sold in the Guest Rooms.
-Cost of Sales – Food: Cost of Food and Non-Alcoholic Beverages Served to Guests, Spoilage, Waste and Spillage (Net of Employees' Meal Cost).
-Cost of Sales – Beverage: Cost of Alcoholic Beverages Served to Guests, Waste and Spillage.
-Cost of Sales – Audiovisual: Rental Costs Associated with Audiovisual Services.
-Cost of Sales – Miscellaneous: Other cost of sales not associated with Food, Beverage, or Audiovisual.
-Laundry, Linen, Supplies: Costs Associated with Laundry, Linen, China, Glassware, Silverware, Utensils, Paper and Cleaning Supplies, Office Supplies, Menus, Uniforms, Decorations.
-Training: Non-Payroll Costs that can be Directly Attributable to Training Employees in this Department.

Other Operated Departments
-Telecommunications: Revenues Associated with Telephone and Faxes Throughout the Hotel, and the direct Cost of Sales. Does not include Labor or System Expenses.
-Laundry and Valet: Revenues and Costs Associated with Hotel-Operated Guest Laundry and Valet Service.
-Gift Shop/Retail: Revenues and Costs Associated with Hotel-Operated Gift and Retail Shops.
-Golf: Revenues and Costs Associated with Hotel-Operated Golf Facilities.
-Other Recreation: Revenues and Costs Associated with Hotel-Operated Other Recreational Facilities.
-Spa: Revenues and Costs Associated with Hotel-Operated Spa.
-Health Club: Revenues and Costs Associated with Hotel-Operated Health Club.
-Movie Rental: Revenues and Costs Associated with In-Room Movies.
-Garage/Parking: Revenues and Costs Associated with Operation of Parking Facilities.
-Internet Connectivity: Revenues Associated with Internet Connectivity Throughout the Hotel, and the direct Cost of Sales. Does not include Labor or System Expenses.

Miscellaneous Income
-Space Rental and Concessions: Amounts Derived from Rentals of Stores, Offices, Kiosks, etc.
-Commissions: Amounts Derived from Third Parties Offering Various Services throughout the Property.
-Cancellation and Attrition Penalties: Penalties Charged for Unauthorized Cancellation of Meetings, Parties, Banquets, etc.
-Resort Fees: Mandatory Fees Typically Charged to Cover Hotel Services and Amenities.
-Other Income: Amounts Derived from Interest, Cash Discounts for Prompt Payment, Breakage, Proceeds from Business Interruption Insurance, Guest Foreign Exchange Gains (Losses).

Administrative and General
-Credit Card Commissions: Commissions Paid to Credit Card Companies for Processing Credit Card Transactions.
-Provision for Doubtful Accounts: Charges Recorded to Provide for the Possible Loss on Accounts and Notes Receivable.
-Legal and Professional Fees: Costs for Attorneys, Outside Auditors and Accountants, Consultants, etc.
-Training: Non-Payroll Costs that can be Directly Attributable to Training Employees in this Department.

Information and Telecommunications
-Cost of Service – Phone: Cost of Phone Service for Administrative and Complimentary Guest Use. Includes Cost of Cell Phones.
-Cost of Service – Internet: Cost of Internet Service for Administrative and Complimentary Guest Use.
-System Expenses – Operated Departments: Information System Expenses for the Rooms, Food and Beverage, and Other Operated Departments.
-System Expenses – Undistributed Departments: Information System Expenses for the Administrative & General, Information & Telecommunications, Sales and Marketing, Maintenance, and Utilities Departments.
-Training: Non-Payroll Costs that can be Directly Attributable to Training Employees in this Department.

Sales and Marketing Department
-Franchise Royalty: All Fees Charged by a Franchisor Except Those Related to National Advertising, Loyalty Programs and Reservations.
-Franchise Advertising and Marketing Assessment: Costs Paid to a Franchise or Affiliation Entity for the Purpose of Advertising on a National or Regional Basis.
-Loyalty Programs and Affiliation Fees: Costs Associated with Programs to Build Guest Loyalty, Including any Costs Associated with Administering the Programs.
-Advertising/Media: All Costs Associated with the Design, Production, and Purchase of Advertising via Radio, TV, Print, and Internet.
-Training: Non-Payroll Costs that can be Directly Attributable to Training Employees in this Department.
-Website: Website Development and Maintenance, Content Management, Social Media, Responses to On-Line Customer Reviews, Search Engine Optimization.
-Promotion/Public Relations: Costs Associated with the Promotion of the Property Within the Community and Industry. Does not Include Advertising.


Property Operation and Maintenance
-Contract Services: Maintenance and Repair Services Provided by Outside Companies Under a Contractual Agreement (Contract Services, Elevator, Trash Removal, Life Safety).

Utilities
-Electricity: Cost of Electricity Provided by Outside Producers.
-Water/Sewer: Cost of Water, Including Chilled Water, and Sewer Services.
-Steam: Cost of Steam Provided by Outside Producers.
-Gas/Fuel: Cost of Gas, Oil and Other Fuels Provided by Outside Producers.
-Other: Other Costs Associated with Utility Services, Including Utility Taxes.

Management Fees
-Base Fee: Management Fees Computed as a Fixed Amount or a Percentage of Revenues or Profit.
-Incentive Fee: Management Fees Contingent upon Achieving Certain Pre-Defined Levels of Profitability.

Non-Operating Income and Expenses
-Non-Operating Income: Income Generated by the Facility not Associated with Operations or Managed by the Operator. Cost Reovery Income. Rooftop Antenna Lease. Some Commercial Leases.
-Real Estate, Personal, and Other Taxes: Taxes Assessed Against Real and Personal Property. Professional Fees Incurred in Property Tax Related Matters. Business/Occupation Taxes not Passed on to Customers.
-Insurance: Insurance Protection of the Real and Personal Property of the Hotel. Liability Insurance and Costs Incurred as a Result of Co-Insurance.
-Rent: Land and Building Leases. Property and Equipment, if Purchased, Would Have Been Capitalized.

Statistics
-Occupancy: Rooms Sold divided by Rooms Available
-Average Daily Rate: Total Rooms Revenue divided by Rooms Sold
-RevPAR: Total Rooms Revenue divided by Rooms Available
-Average Size: Daily Rooms Available

Chain Scales - Based on Kalibri Labs Definitions